Quality Policy Statement
At Oaks, our unwavering commitment is to deliver complete customer satisfaction in terms of Quality, Reliability, and Timely Delivery while striving for excellence in all the services we offer.
We achieve this objective through the following means:
1. Efficient Quality Management System: We establish and uphold an efficient quality management system (QMS) at all levels of our organisation.
2. Continuous Improvement: We pledge to enhance the sustainable quality of our services, continuously seeking to meet or exceed the expectations of our customers. We closely monitor customer feedback and endeavour to build enduring customer relationships.
3. Regulatory Compliance: We strictly adhere to all applicable regulatory requirements, ensuring that our services meet the highest industry standards.
4. Technological Advancement: We continuously assess and invest in systems and technology to maintain consistent, safe and high-quality services that align with the present and future needs of our customers.
5. Reliable Partnerships: We engage qualified and accredited contractors to deliver dependable services that our customers can trust.
6. Performance Accountability: We define the roles and responsibilities of our staff by establishing key performance indicators (KPIs) that enable measurable performance.
7. Ethical Practices: We foster a corporate culture characterised by high levels of integrity and ethics in all aspects of our business practices and interactions with stakeholders.
8. Learning and Growth: We promote a culture of continual learning and knowledge sharing that nurtures both business and personal growth.
This Quality Policy Statement serves as our guiding principle, reaffirming our commitment to delivering outstanding quality, reliability, and timely service, ultimately ensuring the satisfaction of our valued customers.
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