Tenant Information – What You Need to Know
Application and Background Checks
Before renting a property, you must submit a tenancy application. We assess the application based on the information you provide and we complete background checks. This can include doing a credit check as well checking your references and previous rental history.
Paying the Rent
At Oak Property Management, we have a zero-tolerance policy on rental arrears. It is, therefore, crucial you pay your rent on the day it is due. Failure to do so is a breach of your tenancy agreement and could end with an eviction order.
Payments must be made by automatic transfer only.
Property Condition Report
We will prepare a property condition report at the start of your rental agreement. This can include a checklist, photos, and videos to detail the condition of the property. It is important you check this report as it is used at the end of the tenancy to ensure the property is left in the same condition as it was at the start of the tenancy.
You must pay a tenancy bond before you can get the property’s keys. The bond amount is normally equivalent to four weeks rent. Providing there is no damage to the property at the end of the tenancy agreement, the bond will be returned to you.
Maintenance and Repairs
If there are maintenance issues at the property, or something needs to be repaired, you must contact us as soon as possible. You can do this using the maintenance request form on our website. We will then arrange for the repair or maintenance work to be done.
Your landlord is responsible for insuring the building and any contents he/she owns, i.e. the property’s chattels. This insurance will not cover contents you own, however. Therefore, it is important you take out your own contents insurance policy when renting a property.
Utilities, TV, and Broadband
You are responsible for utilities like gas, electricity, and telephone services when renting a property. You are also responsible for TV subscriptions like Sky as well as broadband connections. We can help you get connected through our industry contacts, however. Contact your property manager for more details.
We keep a duplicate set of keys to your property in our office. You can replace the locks on the property if you want but you must get permission from the landlord first, you must pay the full cost of replacing the locks, and you must give us a full set.
At the end of your tenancy, you must return all the property’s keys to us.
Sub-Leasing, Changing Tenants, and Occupancy
Sub-leasing of your rental property is not allowed.
In addition, the only people who can live in the property are those listed on the tenancy agreement. You must get approval from us if there is anyone living in the property for longer than 14 days who is not on the tenancy agreement.
If you want to make a change to the tenants on the tenancy agreement, please contact your property manager.
You should expect an inspection of the property about once every quarter. We will contact you beforehand and will give you at least 48 hours’ notice. In addition, we will arrange a date and time for the inspection that suits you.
Ending Your Tenancy Agreement Auckland
Ending your tenancy at the end of a fixed term
You must notify us in writing 30 days before the fixed term is due to end
Ending a periodic tenancy
If the tenancy has no fixed term, you must give us 21 days’ notice that you wish to end the tenancy
You may be charged additional fees if you want to end a fixed term tenancy before the fixed term is up. This includes paying the rent until a new tenant is found or until the end of the fixed term, whichever is first. You may also have to pay for advertising costs to market the property to prospective tenants.
By law, you can expect to pay a reasonable rent for the property you are living in. Your landlord is, however, able to review the rent on a regular basis and increase it, where appropriate, once every six months.
Getting More Information
The above covers the main information you need to know when renting a property that we manage. If you have any other questions, however, or you would like more information on any of the above points, please contact us. Call 0800 888 223.