certificate certificate

    quick contact

    Proudly New Zealand's only Property Management Company Certified to ISO 9001 International Quality Service Standards

    Leave it to the experts

    We benchmark ourselves globally to ensure we have the best customer ethics and service. We pride ourselves and the most trusted and reliable property managers in Auckland. Switch to us by requesting for a no obligation appraisal

    Tenancy Information Auckland

    Tenant Information – What You Need to Know

    Application and Background Checks

    Before renting a property, you must submit a tenancy application. We assess the application based on the information you provide and we complete background checks. This can include doing a credit check as well checking your references and previous rental history.

    Paying the Rent

    At Oak Property Management, we have a zero-tolerance policy on rental arrears. It is, therefore, crucial you pay your rent on the day it is due. Failure to do so is a breach of your tenancy agreement and could end with an eviction order.

    Property Condition Report

    We will prepare a property inspection report at the start of your rental agreement. This can include a checklist, photos, and videos to detail the condition of the property. It is important you check this report as it is used at the end of the tenancy to ensure the property is left in the same condition as it was at the start of the tenancy.


    You must pay a tenancy bond before you can get the property’s keys. The bond amount is normally equivalent to four weeks rent which is then lodged with tenancy services within 23 working days of receiving a full or part payment. At the end of the tenancy, if inspections shows everything is in order, the bond refund to you will be submitted to the tenancy services for it to be processed.

    Maintenance and Repairs

    If there are maintenance issues at the property, or something needs to be repaired, you must contact us as soon as possible through any of the following ways:

    Scan QR Code
    Email your maintenance requests to [email protected], Call your maintenance requests to 09 801 8195
    We will then arrange for the repair or maintenance work to be done.


    Your landlord is responsible for insuring the building and any contents he/she owns, i.e. the property’s chattels. This insurance will not cover contents you own, however. Therefore, it is important you take out your own contents insurance policy when renting a property.

    Utilities, TV, and Broadband

    You are responsible for utilities like gas, electricity, and telephone services when renting a property. You are also responsible for TV subscriptions like Sky as well as broadband connections. We can help you get connected through our industry contacts, however. Contact your property manager for more details.


    We keep a duplicate set of keys to your property in our office. You can replace the locks on the property if you want but you must get permission from the landlord first, you must pay the full cost of replacing the locks, and you must give us a full set.

    At the end of your tenancy, you must return all the property’s keys to us.

    Changing Tenants, and Occupancy

    In addition, the only people who can live in the property are those listed on the tenancy agreement (this does not include people visiting for a short time).

    If you want to make a change to the tenants on the tenancy agreement, please contact your property manager.


    You should expect an inspection of the property about once every quarter. We will contact you beforehand and will give you at least 48 hours’ notice. In addition, we will arrange a date and time for the inspection that suits you.

    Ending Your Tenancy Agreement Auckland

    Ending your tenancy at the end of a fixed term

    You must give at least 28 days’ notice before the end date of the fixed-term tenancy

    Ending a periodic tenancy

    You must provide us 28 days’ written notice that you wish to end the tenancy.

    You may be charged a fee if you want to end a fixed term tenancy before the fixed term is up. This includes paying the rent until a new tenant is found or until the end of the fixed term, whichever is first. You may also have to pay for advertising costs to market the property to prospective tenants.

    Rent Increases

    By law, you can expect to pay a reasonable rent for the property you are living in. Your landlord is, however, able to review the rent on a regular basis and increase it, where appropriate, once every 12 months.

    Getting More Information

    The above covers the main information you need to know when renting a property that we manage. If you have any other questions, however, or you would like more information on any of the above points, please contact us. Call 0800 888 223.